Acceptable English Language in Call Centres?
The Labour party includes an interesting proposal in it’s new manifesto, it’s a plan to test migrant workers on their knowledge of the English language before they are able to work in a governmental...
View ArticleCan a Call Centre Answer 100% of Calls?
Surely by describing ourselves as a telephone answering service we should guarantee to answer 100% of our clients’ calls? Well actually we don’t and we never will, a number of our competitors do but...
View ArticleAbusive, Hoax and Prank calls – the consequences
As a 24 hour telephone answering service, Office Response deal with their fair share of abusive, hoax and prank calls. Although I work within the Customer Services department, each month I spend a few...
View ArticleSouth West Contact Centre Forum Awards
After cycling the 21 miles to work I was starving, I resisted drinking too much of the free (and rather good) Chablis, and moaned constantly about my hunger until Stuart Coleman, super pushy salesman...
View ArticleJobcentre Plus Awards
Following our recent success at the South West Contact Centre Awards, Office Response have again been recognised for our work with young people by Jobcentre Plus. The Jobcentre Plus Awards showcase...
View ArticleHow to handle Call Centre Overflow calls.
Introduction Whilst our marketing team spend many hours hunting for organisations that are struggling to handle their calls the most effective way to deal with inbound call traffic peaks can often be...
View ArticleAre you thinking of offshoring your calls?
We get regular visits from prospective customers and at the end of their visits they often state that they “Just wanted to check that you weren’t trading from a mud hut in Bombay”. On seeing this...
View ArticleSouth West Contact Centre Awards 2011
Office Response received finalist nominations in three categories at the South West Contact Centre Awards last night (30th June 2011) Dan Hobson, after a nervous meal, triumphantly marched up to the...
View ArticleContact Centre Apprentice of the Year!
Francesca Fry of Office Response, the 24/7 Telephone Answering Service, has been named Contact Centre Apprentice of the Year at the City of Bristol College Apprenticeship Awards 2011. The awards were...
View ArticlePersonal trainers escape ‘voicemail cycle’ and embrace telephone answering...
After researching a sample of registered Personal Trainers we found that the vast majority spend most of their “earning” hours with clients and that any prospective new clients who call at these times...
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